SugarCRM surprised a lot of people with its ability to create a scalable and highly viable financial model in the CRM space using an open source manufacturing process. It seems others are catching on in the areas that CRM touches on a daily basis, or at least should in the most ideal CRM deployments. Matt … Continue reading »
Posted in March 2008 …
IT, Meet the iPhone
This article in today’s Wall Street Journal raises some interesting caveats and opportunities presented with the adoption of the iPhone within corporate America. When first released, the iPhone was simply too expensive for American businesses to adopt as a sound alternative to the Blackberry. But despite security concerns, adoption remains high, and represents a perfect … Continue reading »
BA-d Timing of a New Terminal
Just saw that British Airways is continuing to have major issues with its new Terminal 5 at Heathrow airport – canceling hundreds of flights and leaving passengers stranded or simply without an available flight option. Bad CRM, of course. But even worse is the timing. Sure, there is never a 100% optimal time to try … Continue reading »
Universities Enter the Enterprise Application Market, Open Source Style
Just like CRM, open source concepts are taking root at the educational level. A group of U.S. universities are building a set of enterprise applications – the first of which is a new financial management application for banks and financial services companies. You can read more about it here. Besides the obvious financial and IT-related … Continue reading »
What is a Social Network, Anyway?
It’s a very busy Friday here at SugarCRM HQ, as usual. End of quarter and things are buzzing…good to see… But what grabbed me enough to take time out from end of quarter stuff was something I saw on my good friend Paul Greenberg’s blog about some IDC data on social networks, mainly this factoid: … Continue reading »
Waste Management’s $100m Waste Problem
I saw on CNet that Waste management is suing SAP for what it deems a $100m “complete failure” of a CRM/ERP deployment. This is scary in a lot of ways. First, a successful CRM initiative is not 100% about technology, and the vendor and customer need to work together to make the initiative a success. … Continue reading »
2013: The End of IT Departments as We Know It?
According to this ComputerWeekly.com article, Nasstar CEO Charles Black says that by 2013 Web-based applications in the workplace will make IT departments redundant. Specifically, Black states: “IT has become a utility. And in the same way that companies do not have a chief electricity officer to help people plug in and power their devices, so … Continue reading »
OSBC Takeaways – Day One
I am writing from the beginning of day 2 of the Open Source Business Conference (OSBC) but wanted to relay my take on the first day of the conference overall. The OSBC is now really ABOUT the BUSINESS of open source. Years ago, this was more about “How can open source penetrate the enterprise?” and … Continue reading »
EnterpriseDB Cashes In Courtesy of IBM
EnterpriseDB today announced that it has secured $10 million in Series C funding, which includes backing from IBM. With a total of $37.5 million in funding to date, the company certainly isn’t hurting for cash. Nor is it hurting for competition, as CEO Andy Astor has made it perfectly clear that it intends to go … Continue reading »
SugarCRM Representin’ at the OSBC
Making final preparations for the OSBC…and looking over the event, there’s a lot of cool stuff going on, much of which SugarCRM has its hands in – in some form or another. Our fearless leader John Roberts will be rapping about open source with some other open source bigwigs like Marten and Mickos Mark Shuttleworth … Continue reading »
