I read James Governor’s blog quite a bit…and today I saw a great little post about what “cloud computing” is NOT. Check it out here (I’m too lazy to repost). Ah, that dry British wit… I do not 100% agree, but the post brings up some good points in a light manner. Just as my … Continue reading »
Posted in March 2008 …
Enterprise CIOs Still Wary of SaaS
A new Forrester Research study found that while the adoption of hosted apps among big businesses has jumped since last year, most CIOs and IT managers still don’t consider software-as-a-service (SaaS) a viable option. You can read the full results here, but the report says you can chalk this anxiety up to concerns about security … Continue reading »
CRM 2.0??? Or, Crawl Before You Can Walk…
It has been a rough weekend, so coming in and reading my Google alerts put me in a mood… I have been seeing a lot of very smart analysts and other observers talk about “CRM 2.0″ a lot these days. The consensus is that CRM 1.0 was about internal processes that “face” the customer, while … Continue reading »
B2B 2.0 Vs. B2C 2.0
The era of the “social customer” is making a lot of CRM providers, SugarCRM included, change the way their products and messaging are put together. This is not a bad thing. But I think a lot of people are confusing the execution methods, or what it means to be “2.0″ in the CRM world when … Continue reading »
Customizable CRM
This morning I conducted an interview with a customer (who shall remain anonymous for now) for whom I’m writing a case study about their implementation and use of our product. The initial focus of the conversation was why SugarCRM? The company’s IT director responded to my question with the following answer: “We operate in a … Continue reading »
Ok, Now Let’s See What Open Source and SaaS Can Really Do Together…
Much has been said about SaaS and open source being the biggest drivers in application software in recent memory. Great news for someone like SugarCRM, since we develop on an open source model and make available our CRM solutions via the SaaS model. But many purists, and pragmatists alike, see SaaS and open source as … Continue reading »
The U.S. Navy is All [Aboard] for Open Source
The United States Navy is going to start acquiring only software systems based on open technologies and standards, according to FCW.com. The primary reason being to control the costs of its IT operations. Vice Adm. Mark Edwards, deputy chief of naval operations for communications, had this to say: “The days of proprietary technology must come … Continue reading »
Multi-Tenant Demystified – Yet Again…
Matt Asay had a really great post on his blog about SaaS yesterday. I am really, really glad people are starting to understand how SaaS should be positioned – the real benefits rather than an over-marketed hyped up concept of “multi-tenancy” which really does nothing for the user but limit their options and the performance … Continue reading »
I’m Getting the Flocking Hang of This, I Think…
I have been trying (key emphasis on trying) to figure out the value of the Flock “social” web browser over the past week or so. There are some cool features I guess, but I’m not all that sure that any of this has any real enterprise value…yet. The people at Flock have a neat idea … Continue reading »
Forrester: Cloud Computing the Future of Data Centers
In a new report, Forrester analyst James Staten states that new hosting companies that target start-ups could bring cloud computing into businesses as a data center replacement. In the report, author Staten says: “Cloud computing looks very much like the instantiation of many vendors’ visions of the data center of the future, it’s an abstracted, … Continue reading »
