Posted in August 2008

Comcast Asks the Customer for the Right Answer

I read an interesting CRM-related announcement today by Comcast, which is planning on limiting the amount of data subscribers can download and upload each month. Starting on October 1st, the company will allow users 250 gigabytes of traffic per month, reserving the right to cut off subscribers who use too much bandwidth. Curbing the top … Continue reading

SaaS and Customer Choice

Looking over Colin’s last post – it appears to me that there seem to be two schools of thought when it comes to “hybrid” application providers that offer both SaaS and on-site versions of their software. One school says, “No way can these guys survive juggling both.” While the other school says – “the only … Continue reading

Lawson CEO: SaaS Will “Collapse” In Two Years

I came across this interview with the CEO of Lawson Software, who boldly predicts that the SaaS “industry will collapse,” starting with Salesforce.com in the next two years, and everything SaaS-related after that. In a nutshell, Debes argues that the current SaaS model is heading down the same road that previous iterations, such as the … Continue reading

Sugar 5.1: Cool New Wireless Capabilities and More

Today we announced Sugar 5.1, which comes with a load of new reporting and wireless capabilities, including support for the latest versions of the Apple iPhone. As always, our community has already leveraged 5.1, the beta version has been downloaded more than 10,000 times and used by more than 25,000 users. You can check out … Continue reading

Why CRM is More Important Than Ever…

I am really getting into the InsideCRM site.  A lot of good reporting and best practices CRM insights. Today I came across a good “Top 5″ list regarding the recession and CRM. The full list is here. But I think the best bullet is: Even minor mistakes can make a difference in an economic downturn. … Continue reading

Wireless Electricity and the Fallout on CRM

Last week Intel announced and demonstrated a new technology that’s capable of recharging batteries wirelessly. The good news is the technology, called resonant induction and which leverages magnetic fields to send electricity to an ultimate range of 15 feet, is safe, according to Intel. The human body isn’t affected by magnetic fields, which means you … Continue reading

New York Acceleration: The Challenges of Sales Leadership in a CRM 2.0 World

Gerhard Gschwandtner, founder of Selling Power magazine, brought up some great points during SugarCRM’s New York Acceleration event last week, and one that despite years of harking from industry analysts continues to fall by the wayside as sales forces struggle with the next generation of consumers. Whether it’s manufacturing, high-tech, telecom, or financial services, sales … Continue reading