Over the course of several conversations with Gartner analysts today, here at the firm’s CRM Summit in Washington D.C., an interesting topic was brought up more than once: the use of 2nd generation CRM solutions as a “Band-Aid” for older, outdated solutions. In other words, using applications like SugarCRM as a desktop, metadata management solution … Continue reading »
Posted in September 2008 …
A Commercial About Nothing….
The new Sienfeld ads for Microsoft confuse me. I mean, yeah the show Sienfeld was “a show about nothing” but do the commercials have to follow suit? If this is Microsoft’s attempt at countering those “I’m a PC, I’m a Mac” ads, then chalk round one up as a failure. The Mac ads may be … Continue reading »
For SMBs, You Can’t Beat SaaS Security
I have been doing a lot of training and marketing of SugarCRM’s On-Demand product with some of our UK partners over the past few months, most notably with BT as part of our well documented alliance. One question that surprisingly continues to come up is the security question. For some reason, anti-SaaS pundits, or those … Continue reading »
Google Chrome: A Double-Edged Sword for SaaS?
With Google’s recent announcement of Chrome, it will be interesting to see the fallout that the new Web-based browser will have on the SaaS market and cloud computing in general. Being open source, it has the potential to improve the customer’s cloud computing experiences, yet it also represents yet another Web browser that application providers … Continue reading »
On Oracle, Integration, and Modern Applications…
I was going to simply make this a comment on Colin’s last post, but I think it deserves its own space, lest it get lost beneath Colin’s fine prose. I think that Oracle is doing the right thing by allowing their customers to integrate between the many versions of their vast CRM portfolio. After all, … Continue reading »
Prebuilt Integrations: Undermining the Flexibility of IT Departments Everywhere
I saw that Oracle has announced a series of prebuilt integrations linking its Oracle CRM On-Demand products with Siebel CRM solutions via its Application Integration Architecture and Oracle Fusion Middleware. I have a lot of respect for Oracle and what they’ve accomplished, as I covered them extensively for many years as a journalist, and while … Continue reading »
Does Google’s Licensing Language Take Some of the Shine From Chrome?
Google just released its take on the browser with Chrome this week. Google has done an amazing job of re-inventing web search and email, and has had limited success in other areas. And the same issues that made its other releases not quite enterprise friendly are attached to Chrome as well. What I’m talking about … Continue reading »
Oh, What a Difference 5 Years Makes…
I came across this pretty old Computerworld CRM quiz over the weekend…It is interesting on a lot of levels. For one, it asks questions like: Is a typical customer relationship worth a lot to you from a profit standpoint (will it cost you a lot to lose one)? I mean, come on, is there a … Continue reading »
10 Open Source Vendors to Watch
I came across this article today on networkworld.com detailing 10 open source companies to keep an eye on. While Sugar wasn’t listed, taken in the context of the companies listed and due to our recent growth and success, I like to think we’re clearly not a “One to Watch” anymore, we’re a leader. That said, … Continue reading »
