Larry Dignan posted an interesting blog today about ROI for the deployment of enterprise applications.
He raises some interesting points, and I agree with him on the notion that too many businesses still deploy applications without having the common sense to accurately measure any return on investment. Setting a benchmark for success is a no-brainer for any business initiative. Why should the deployment of mission-critical software be any different?
But on a related note, the study also raises another important recommendation, one that’s been a stalwart within the CRM industry for years: making sure your software aligns with your business processes, not visa versa. As part of that, deploying software that can be customized and molded to fit a company’s particular business model is critical.
While I’m a little disappointed to see that only 42 percent of companies that are deploying internally developed applications are realizing ROI as a result, I think the results point to the fact that the world of IT is heading in the right direction, especially when taken in the context of years past.