Email and CRM go together in theory like chocolate and peanut butter. Though, to many users, email and CRM seem more like oil and water. To tell you the truth, I don’t think one can do really well without the other when it comes to aiding sales people. But, a lot of stuff can get … Continue reading »
Posted in March 2010 …
People. Process. Results.
Good day to all! This post was supposed to be done yesterday, however, I was a bit waterlogged! For those not located on the east coast of the US, Boston picked up between 5 and 7 inches of rain, and if that was not enough, I traveled to New Jersey to enjoy the rain….again. I … Continue reading »
Things I Think I Know About Social CRM…
It is amazing how quickly the marketplace around “social” fragmented into different focus areas. I guess this is to be expected. I mean, the nature of social media is pretty darn fragmented as it is. So it follows suit that the supporting market break off into several directions. I have had a lot of mildly … Continue reading »
It’s a 2.0 World Out There – For Data Quality at Least
Well, maybe the title is a bit misleading. The title of this post describes the results of my monthly poll for February (on hiatus this month as I’ll be primarily be using all of my social media mettle to get as many of my analyst, press, users, parts etc. in my universe to come together … Continue reading »
The Consumerization of the Enterprise
I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post. Marc Benioff wrote a … Continue reading »
SugarCon Spotlight: Become a Sugar Reports Master!
Before delving into my continued spotlights on some key SugarCon sessions, I wanted to thank Mitch Lieberman for stepping in and adding some great ideas, opinions and observations on outsiders. Welcome, Mitch. OK, now, one of the things I used to love/hate about CRM systems was the reporting. Or I should note – the lack … Continue reading »
SugarCon Speaker Spotlight: Mike Vetter – CEO of DataSync
Leading up to the SugarCon event, I will be highlighting some of our partners speaking at the event. SugarCRM has created an amazing ecosystem of technology, ISV and VARs in only a few short years. These companies are doing a lot of cool things that either tie-in to SugarCRM, or simply better enable your CRM … Continue reading »
Rapid Social Sales Response by Intelligent Aggregation
This is a follow-up post from last weeks interview with Dharmesh Shah, Co-Author of Inbound Marketing and Founder of Hubspot, The series itself leads up to an even in Boston on March 23: Bridging the gap between Social Media hype and business value, sponsered by BrainSell. In addition to Dharmesh, we have an equally compelling … Continue reading »
Social CRM Requires a Change in Culture
Hi – me again, guess this may actually become a regular thing. Hope you can tolerate two wise guys coming at you from the same blog – both with attitude. I wanted to get out a quick post based on some great experiences this week. The interactions were on many different channels; Twitter, Email, Skype, … Continue reading »
SugarCon Spotlight: Orchestrate Your Business With Workflow
A lot of companies still fail to see the value of CRM versus contact management or simple SFA because they simply do not understand the value of underlying workflows in a true CRM platform like Sugar. Workflow is the magic bean that turns a static database into a living process execution system. Workflow makes workers … Continue reading »
