I just had an interesting working session with Jan Sysmans, director of product marketing here at Sugar. While we were working on some presentation slides for some sessions we will be co-tackling around the world on social CRM as part of the Spring CRM Acceleration World Tour – something profound leaped into my mind. Unlike … Continue reading »
Posted in April 2010 …
CRM Acceleration World Tour Kicks Off in NYC Next Week!
SugarCRM is literally EVERYWHERE this spring! Next week we kick off a series of events, on three continents to help new and existing CRM users get more value and ROI out of their CRM initiatives. In addition, we will also be providing more previews of Sugar 6, the latest and greatest when it comes to … Continue reading »
How Does Mobile Fit into Your Current CRM Strategy?
The impetus of this post is due to the fact that our partner and creator of the SugarCon mobile application, CrowdCompass, sent over some cool usage metrics around the event. The results were illuminating. There were well over 300 users of the application, on just the iPhone alone – with a small number of iPad … Continue reading »
VMForce: Salesforce.com Hits With Java – But Misses on Portability
I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month. The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to … Continue reading »
Crowd-Sourcing, Customer Data and Choice in the Salesforce.com Cloud Model
My recent post on Salesforce.com’s acquisition of Jigsaw garnered a lot of comments. First of all, thanks for everyone joining the convo – I would love it if more people chimed in to every one of mine or Mitch’s posts to really make this a great hub for thinking out load about CRM, social media, … Continue reading »
A Pragmatic Approach to Social Data
Next week, at our next domestic CRM Acceleration event in NYC (May 5) I will be giving a refined version of my Social Customer presentation. Leading up to the presentation, I caught up with co-presenter Arkady Kleyner, Vice President and Co-Founder, Intricity . The theme of Arkady’s talk is data; both the sheer amount available … Continue reading »
Social Data: What Defines It? And, Who Owns it?
Yesterday’s Salesforce.com/Jigsaw announcement got me thinking, and it certainly had a lot of us internally thinking. But, truth be told, the kind of data services story (and the implications of data ownership in a social/cloud world) behind the Jigsaw deal has been on the minds of us social CRM thinking types for some time. In … Continue reading »
Salesforce.com and Jigsaw: One Half of a Good Idea
I think I would have preferred to call this one 1/100000000000th of a good idea…but it was less catchy. Today Salesforce.com announced it will acquire business contacts data service Jigsaw for $142m. The move leaves Salesforce.com with the ability to pre-load CRM accounts with data – OR – which is more likely, charge a premium … Continue reading »
Social CRM: “Companies” Vs. “Groups of Individuals”
One of the interesting things that popped out at me at SugarCon last week was just how well-received the social CRM track was for a company that is not necessarily selling social CRM tools per se. But from my interactions with attendees, their interest was less about buying a big social software concept, than it … Continue reading »
SugarCon 2010 Recap – In a Word: Awesome!
The past three days have been a whirlwind of amazing conversations, presentations, making new connections – and just plain fun. What an amazing event, thanks to all of our customers, partners, and the industry observers who attended to help make this such an awesome gathering of minds. Some special shout outs go to Paul Greenberg, … Continue reading »
