I just saw that Yammer landed a cool $25 million in new funding. While that says a lot about the economy and the interest and expectations VCs have for the social space – it kind of scares me a little. What I mean is that while the cash is certainly good to keep a company … Continue reading »
Posted in November 2010 …
Will Salesforce.com Become a Data Player, Not a CRM Player in Time?
Salesforce.com seems to be blowing out its sales numbers and in a lot of ways that is great news. What is good for the market leader is good for everyone in the space: the great sales numbers validate our market message and really proves that all businesses need a great CRM initiative. One of the … Continue reading »
Don’t Fear the Influencer (Now with More Cowbell)
I was talking with some time Outsider and full time social smarts guy Mitch Lieberman via Twitter about Klout and why I think it is stupid. I mean, it is important to think about your advocates and influencers – but how can we really standardize someone’s level of influence? I am not sure the Klout … Continue reading »
The Cost of Business vs. the Cost TO Your Business – Take 2
Isn’t it funny how once you get and idea or object in your head, you start to see examples of the object or idea everywhere? Right after posting my latest blog post, I went over to check out Paul Greenberg’s ZDnet blog, which is always rife with something I can take away and mesh into … Continue reading »
The “Cost of Doing Business” vs. the “Cost TO Your Business”
A few months ago I was made wise about how Salesforce.com jacks up its price for European customers. The fact that customers may pay up to 50% more shocked me, especially considering how SugarCRM does NOT have an increased price for EU organizations (in fact you could argue it costs less for some EU buyers). … Continue reading »
Breaking Down the Social Silos: Qontext
More and more we are hearing about companies looking to ditch email in favor of more social tools – cleaning out the inbox as it were. I do not think we will see email completely go away any time soon, but the use of electronic correspondence is changing. The social revolution has changed the way … Continue reading »
Taking CRM Global, Mobile and Social
I try to walk a pretty clear line here on the blog, even though it does blue from time to time. What I mean, is that while I am obviously biased towards SugarCRM, I try to keep this blog a more open discussion and an inclusive discussion about next-generation sales, marketing and support technology and … Continue reading »
Aberdeen Research Inside Sales Survey is Live
Are you managing an inside sales team? Are you an inside sales professional? Are you using SugarCRM to close deals? We want to hear from you! Aberdeen Research is sponsoring a research study regarding sales techniques used by Inside Sales teams. The results will be published in a upcoming report. We would love to see … Continue reading »
CRM Timeline – Add Your Milestones!
Lauren Carlson, an up and coming analyst over at software advice, has begun putting together an interactive Timeline of memorable events in CRM history. It is pretty cool, but I am sure everyone feels that there are “missing moments” from the past not represented here. I, for one, think that July 4 2004 needs to … Continue reading »
Will “Social” Startups Suffer the Same Fate as Early E-Commerce Pure Plays?
I was having an open discussion with an analyst today as part of a briefing about the latest version of Sugar 6, coming out in a couple weeks. This release has a lot of social media management capabilities – which I’ll wait to get into here on the blog closer to the announcement Anyway, the … Continue reading »
