Posted in November 2010

Breaking Down the Social Silos: Qontext

More and more we are hearing about companies looking to ditch email in favor of more social tools – cleaning out the inbox as it were. I do not think we will see email completely go away any time soon, but the use of electronic correspondence is changing. The social revolution has changed the way … Continue reading

Taking CRM Global, Mobile and Social

I try to walk a pretty clear line here on the blog, even though it does blue from time to time. What I mean, is that while I am obviously biased towards SugarCRM, I try to keep this blog a more open discussion and an inclusive discussion about next-generation sales, marketing and support technology and … Continue reading

Aberdeen Research Inside Sales Survey is Live

Are you managing an inside sales team? Are you an inside sales professional? Are you using SugarCRM to close deals? We want to hear from you! Aberdeen Research is sponsoring a research study regarding sales techniques used by Inside Sales teams. The results will be published in a upcoming report. We would love to see … Continue reading

CRM Timeline – Add Your Milestones!

Lauren Carlson, an up and coming analyst over at software advice, has begun putting together an interactive Timeline of memorable events in CRM history. It is pretty cool, but I am sure everyone feels that there are “missing moments” from the past not represented here. I, for one, think that July 4 2004 needs to … Continue reading