This is one of those thoughts that I think we all feel – but rarely gets talked about from a vendor perspective. From a social CRM perspective, one of the biggest hurdles is not the “monitoring” or even the act of engaging with customers – we should be doing that regardless. Instead, where I see … Continue reading »
Filed under Application Design …
Sage to World: “Forget SaaS, Let’s Just do Cloud.”
I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term. Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS). Hmmmm… To me, … Continue reading »
The Application of Social CRM Vs. “Social CRM Applications”
I just had an interesting working session with Jan Sysmans, director of product marketing here at Sugar. While we were working on some presentation slides for some sessions we will be co-tackling around the world on social CRM as part of the Spring CRM Acceleration World Tour – something profound leaped into my mind. Unlike … Continue reading »
VMForce: Salesforce.com Hits With Java – But Misses on Portability
I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month. The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to … Continue reading »
People. Process. Results.
Good day to all! This post was supposed to be done yesterday, however, I was a bit waterlogged! For those not located on the east coast of the US, Boston picked up between 5 and 7 inches of rain, and if that was not enough, I traveled to New Jersey to enjoy the rain….again. I … Continue reading »
The Consumerization of the Enterprise
I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post. Marc Benioff wrote a … Continue reading »
SugarCon Spotlight Series – 10 Things You Didn’t Know YOU Could Do with Sugar
We are in the home stretch leading into SugarCon, the biggest CRM event of the year (as far as I’m concerned).It’s going to be an amazing event. Originally, I wanted to do a series of posts a-la Steven Colbert’s “Better Know a District” which highlighted every session we were putting on. Then, I realized that … Continue reading »
What if Twitter Went Away?
I just had a series of great calls with analysts today, including the always erudite Denis Pombriant. And I also met with the founders of a cool new company called BeRelevant. Both these meetings got me thinking, as usual. Denis and I had a great talk about getting back to the business value of CRM … Continue reading »
Collaboration, Stickiness, and why Chatter is Stupid…
I am supposed to be finishing up a slide deck for a conference speech I am giving (which was due on Friday) and also extending invites to customers for SugarCon (maybe if some of you readers register I can kill at least two birds here – please?). But in my usual scatterbrained manner I was … Continue reading »
Thinking About the Web, the Desktop and the Evolution of CRM Apps
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete. Think … Continue reading »
