Salesforce.com seems to be blowing out its sales numbers and in a lot of ways that is great news. What is good for the market leader is good for everyone in the space: the great sales numbers validate our market message and really proves that all businesses need a great CRM initiative. One of the … Continue reading »
Filed under cloud computing …
Five Reasons Why Salesforce.com’s Chatter Will Fail
I have been watching the concept of Chatter for a while now. On the one hand, I could kick myself for not making more hype out of Sugar Feeds, the exact same functionality Sugar has had in its product for more than a year prior to availability of Chatter. My bad. On the other hand, … Continue reading »
What is IT’s Role in the Social CRM Revolution?
Cruel dictator? Benevolent gatekeeper? Ignorant chump? All these words could describe your IT department’s stance to social media and how your organization drives business value out of the social revolution. Really, what is the ideal role for IT when it comes to adding social tools into the day-to-day life of sales, marketing and support agents? … Continue reading »
The Best Lock-In Strategy? Empower Your Customers!
SugarCRM CEO Larry Augustin and Eucalyptus CEO former head of MySQL Marten Mickos sat down with Spikesource CEO Kim Polese at the Structure conference today. The talk was around SaaS/Cloud and open source. It was an interesting talk – and brought up some interesting points. I think the most interesting one was not necessarily around … Continue reading »
Salesforce.com’s Chatter and the Conundrum of B2B “Social” CRM
All the talk I’ve heard in the past couple of years around the social revolution and its pertaining to CRM is that all businesses need to become more customer-centric. This means a new level of transparency both inside your organization, and between the company and its customers. I don’t think anyone would disagree with these … Continue reading »
The Open Cloud – Come for High Availability, Stay for Ownership and Control
While I was traveling through Europe for our CRM Acceleration events over the past several months, some interesting things were happening on the SaaS/Cloud front back here in the U.S. Both Intuit and Sage Software saw serious outages and down times for their SaaS versions of their CRM and ERP product lines. That is some … Continue reading »
Making SugarCRM Super Secure in the Cloud: Provident Technology
I have been spending time here in Dublin with our partner Provident Technology (Gary and John are as great at hospitality as they are aiding CRM implementations – in short, awesome). They have shown me an interesting integration they have done with Cryptocard. Essentially, Provident has enabled users of SugarCRM in the cloud to leverage … Continue reading »
In Dublin? Into Social CRM? Join Us at CRM Acceleration with Provident Technology
Our CRM Acceleration World Tour is in full swing, co-sponsored with our regional partners. We have taken Oslo, London, Paris, Lisbon and now Madrid by storm. Highlighting the event is a demo of Sugar 6 (if you haven’t spun up a beta account in our cloud yet – what are you waiting for? Sugar 6 … Continue reading »
An Ecosystem of Competition (Salesforce.com) Vs. An Ecosystem of Distribution (SugarCRM)
I spent a lot of the day on calls, between me and CEO Larry Augustin and several with financial analysts. It seems there is a lot of interest in there in SugarCRM’s model where our partners do much of the hosting and SaaS delivery – enabling the kind of flexibility, choice and portability promised by … Continue reading »
Sage to World: “Forget SaaS, Let’s Just do Cloud.”
I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term. Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS). Hmmmm… To me, … Continue reading »
