The concept of home-based employees servicing clients virtually has always carried a ton of merit, but outside of the call center industry, few real world examples. SaaS and other advancements in communication and Internet infrastructure was the first big step in the right direction, but still left the concept very much the part of enterprises … Continue reading »
Filed under Customer Conversations …
I Present the Customer Conversation Series
I’m happy to present my inaugural Customer Conversation, which is a monthly audio installment where I interview a SugarCRM customer and shed a little light on how businesses across a realm of industries are leveraging Sugar, and more importantly, CRM in general, to drive results. In addition to shining a spotlight on our own customers, … Continue reading »
