I was having an open discussion with an analyst today as part of a briefing about the latest version of Sugar 6, coming out in a couple weeks. This release has a lot of social media management capabilities – which I’ll wait to get into here on the blog closer to the announcement Anyway, the … Continue reading »
Filed under e-commerce …
Remember, No One “Owns” a Relationship
I was going to continue the comment thread in Mitch’s last post on VRM but I think it warrants its own post. Mitch hints in the title about the “responsibility” for managing a relationship, and who has the most responsibility for a relationship. I think that whole line of thinking is flawed, for many reasons. … Continue reading »
CRM Integration Poll – ERP and E-Commerce Clear Winners
I ran a poll on Outsiders for the past month asking what systems you readers felt was the most important to link with your CRM. Thanks to all who participated. Looking over the results – it is clear that ERP and E-Commerce are the main areas where people see the benefits of an integrated approach … Continue reading »
SugarCRM, Quickbooks – Open Source and Proprietary Software Together in the Cloud
Colin makes some good points below on the DataSync announcement that it has created an SMB suite covering CRM, accounting and content management – all available at a single low price and delivered via a cloud-computing model. As Colin notes – this a great way for SMB’s to cover a lot of bases with one … Continue reading »
An Open Source Suite for the Little Guy
Today, SugarCRM was part of an announcement with DataSync to now offer SMBs an integrated suite of small business applications, delivering Sugar Professional, Quickbooks, Zimbra and Drupal via a cloud-based Web portal. Here you have the ability for a small biz to get an integrated suite for email management, contact, accounting, Website management and sales, … Continue reading »
Web 2.0 and E-Commerce: Sink or Swim?
Today saw an announced e-commerce integration with Magento through one of our Dutch partners, the idea being to allow users to automatically upload information such as registered customers, abandoned shopping carts and customer cases directly into SugarCRM. For only a few hundred bucks, it’s a powerful tool for SMBs looking to tie interactions on the … Continue reading »
Building a Business on Open Source – Levementum
This week SugarCRM was announced a winner of the coveted Bossie award. The Sugar product was named a leader in the “Best of Open Source Enterprise Software” category. This is always a great honor, being recognized as the best in what you do. But a blog post from one of SugarCRM’s key partners Levementum caught … Continue reading »
The Value of Good Customer Service? $807 Million (if you’re Zappos, that is…)
As a fledgling journalist more than a decade ago (has it really been that long?) I started covering a few companies in this crazy new concept called e-commerce. There were a lot of failures, and only a few success stories. And even at the time, Amazon.com seemed like a long shot bet – with a … Continue reading »
New Survey: Sales Still the Greatest Driver of CRM Value
Forrester analyst Bill Band has just blogged about a new survey he has completed aimed at identifying the key value drivers behind CRM decisions. I must say – I was not surprised to see that sales automation tops the list, followed by customer data and marketing tools. But what is important to note is the … Continue reading »
Can Companies Become More Predictive on the Web?
I received the results from a recent study conducted by SeeWhy Software, a company whose research and software I’m familiar with from my days at CRM magazine. They uncovered some interesting facts that I thought deserved being mentioned here. You can find the details of the report here, but in a nutshell, a survey of … Continue reading »
