I really like talking with CRM journalist and all around smart guy Chris Bucholtz. Whenever we have an interview – it always beings around one topic and very quickly tangents off into a great conversation about what we as an industry could be doing better (as well as some side stops discussing WWII aircraft and … Continue reading »
Filed under Google …
Will Salesforce.com Become a Data Player, Not a CRM Player in Time?
Salesforce.com seems to be blowing out its sales numbers and in a lot of ways that is great news. What is good for the market leader is good for everyone in the space: the great sales numbers validate our market message and really proves that all businesses need a great CRM initiative. One of the … Continue reading »
Search Versus Find, There is a Difference
While at the VRM+CRM conference a few weeks ago someone (my apologies I cannot remember who) did a nice job talking for a just a few minutes about the difference between ‘Searching’ and ‘Finding’. I have never really given it much thought, but there is a rather large distinction here. Wait, it must be Wednesday, … Continue reading »
Thinking About the Web, the Desktop and the Evolution of CRM Apps
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete. Think … Continue reading »
CRM Integration Poll – ERP and E-Commerce Clear Winners
I ran a poll on Outsiders for the past month asking what systems you readers felt was the most important to link with your CRM. Thanks to all who participated. Looking over the results – it is clear that ERP and E-Commerce are the main areas where people see the benefits of an integrated approach … Continue reading »
Vendor Lock-In – Now Coming to Social Media?
I was made hip to an interesting strategy that Google has started around its Orkut social networking property. Given that Facebook is alluring nearly everyone on to its site, Google has decided to protect its network by blocking the export of contacts and other data as people try to migrate their online personas from Orkut … Continue reading »
SugarCRM and Google Wave – My Take
Below, Colin makes some great points about the new Google Wave technology, and what it can mean in terms of augmenting common CRM processes. One thing I instantly thought about is how well the Sugar platform is poised to meld this type of technology. Yeah, I know, would I honestly blog about this if Sugar … Continue reading »
The Next Wave of CRM? (Pun Intended)
I’ve been reading a lot this morning about Google’s latest announcement: the release of Google Wave to 100,000 developers for testing. I’ve always considered Google something of a dark horse in the world of IT, as they don’t compete directly with enterprise application providers but whose tools are always complementing the business processes providers like … Continue reading »
Google’s SideWiki: Social Media Boon, or Web Marketers’ Nightmare?
I have been checking out the specs on Google’s latest addition to the interactive web – SideWiki. I like the fact that Google has made an interesting move to aggregate and rank content around word-of-mouth and user-generated reviews around web pages. But, does a Yelp!-like feature for every single web page in the world really … Continue reading »
Google Says No to CRM Apps; But is that Really the Case?
While Google has publicly said it is not building “enterprise applications” and there is no future roadmap for such. But, does that mean Google will never be in the CRM or related apps game? I am not so sure. What I mean is that Google could enter the CRM market in at least two distinct … Continue reading »
