The CRM industry has been talking about mobile CRM for years now. Entire companies have oriented their product lines around it; it’s a routine bit-player in new release notices; the security aspects of it have been discussed at length. So what’s the one aspect of mobile we haven’t seen? Widespread adoption. That’s not to say … Continue reading »
Filed under Mobile …
Does Santa Use SugarCRM?
I just wanted to share a little Sugar-themed holiday fun from our UK partner EnableIT. This came from a listing on the SugarCRM LinkedIN group. I’ve also added a few of my own… Signs that Santa Claus might be using SugarCRM: Every year, without fail, he knows which leads to follow up, based on a selection criteria … Continue reading »
Taking CRM Global, Mobile and Social
I try to walk a pretty clear line here on the blog, even though it does blue from time to time. What I mean, is that while I am obviously biased towards SugarCRM, I try to keep this blog a more open discussion and an inclusive discussion about next-generation sales, marketing and support technology and … Continue reading »
How Does Mobile Fit into Your Current CRM Strategy?
The impetus of this post is due to the fact that our partner and creator of the SugarCon mobile application, CrowdCompass, sent over some cool usage metrics around the event. The results were illuminating. There were well over 300 users of the application, on just the iPhone alone – with a small number of iPad … Continue reading »
Thinking About the Web, the Desktop and the Evolution of CRM Apps
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete. Think … Continue reading »
Check out Sugar 5.5 (Now in GA Form)!
It has been a busy week here as usual at Sugar HQ, but especially so as we made Sugar 5.5 generally available this week. Sugar 5.5 has a lot of the typical “cool stuff” one expects for a major product release. The Mobile Studio Editor may be my favorite. SugarCRM has made mobile apps a … Continue reading »
AT&T and the iPhone: Service Over Functionality
I just came across a great post that really summarizes how AT&T is single-handily torpedoing the iPhone. Apple makes a slew of announcements out of its developer conference this week surrounding the upcoming iPhone 3G S and AT&T turns right around and drops a bombshell by announcing a hefty upgrade fee and lack of support … Continue reading »
Sugar 5.5’s Mobile Capabilities Within the Context of Social Networking on the Cell Phone
Just yesterday there was an article in the Wall Street Journal detailing how sites such as Facebook and MySpace work great on smartphones such as the Blackberry and iPhone, but on lower-end devices that lack QWERY keypads or processing power, not so much. Now companies such as AT&T and Sprint Nextel are attempting to improve … Continue reading »
The Mobile Wars: Service Continues To Get the Nod Over Functionality
I found today’s news that the Blackberry Curve outsold the iPhone during the first quarter of this year not surprising. Nor do I think it speaks to disparities in functionality between the two, but to the fact that service and flexibility still outweigh touch screens and gadgets. Whether you’re a believer that Blackberries are better … Continue reading »
App World vs. App Store – Who Wins? (The Consumer)
I’ve been checking out Blackberry’s new App World over the weekend – and it has some pretty cool stuff. Of course, being second to the party means that there is a ton of cool stuff on Apple’s AppS tore, and Blackberry will be playing catch up for a bit. But already there are a ton … Continue reading »
