Filed under Open Source

The true value of Open

By John Mertic “Open Source” was the term coined that triggered a revolution in software.  Then came terms like Open Data, Open APIs, Open Architecture, and more. What do they all mean? Are they just like Open Source? I spent time recently at the Open Source Thinktank in Paris, where we wrestled with this very … Continue reading

SugarCRM Useful Tip – 5 ways to beat the Spam

So… you just sent out your best ever mail campaign. SugarCRM has pulled the results back into your Campaign Status showing it went out to every recipient, yet there are no reads, no click-throughs and no useful data to go prospecting from. Did they actually receive the mail? If they did, was it simply deleted … Continue reading

CRM – The Corporate Teenager

Customer Relationship Management – it’s a phrase we’ve all heard (why else would you be looking at this site if you hadn’t?), yet do we ever stop to consider its construction or true meaning? For example, which word should take precedence? Merely by its name it would appear that the ‘Customer‘ is the primary focus, … Continue reading

SugarCRM Useful Tip – Wild Card Search

Normally, when performing a search for the text you have entered in SugarCRM, the system by default will look for that text at the start of the field. Use the percent symbol (%) at the beginning of your text and SugarCRM will search for that piece of text in the whole field. Example: Entering ‘mor’ … Continue reading

The Cloud, Big Data, and the Future of CRM

I just read that Basho Technologies, which has created an open source, highly available and fault-tolerant data structure for the cloud called Riak, has landed a cool $7.5m in new funding. The news is interesting, as it shows more and more people are not only banking on NoSQL and other cloud-optimized data architectures from an … Continue reading

Open Source and the Future of the Cloud

I just read a blog post about Amazon’s use of Oracle in the cloud that I can only call stupid. Just stupid. The post implies that open source will not grow in the cloud because enterprises want the tried and true expensive and inflexible nature of the Oracle database. Wait…what? While I will not argue … Continue reading

Salesforce’s DimDim Buy – A Typical Proprietary Move

Many have probably seen that Salesforce.com has acquired web conferencing tools provider DimDim for $31m. (The rumors of this deal had been percolating since before Dreamforce so for many this was no surprise at all.) The deal pits Salesforce.com in many ways against some big companies and very popular products – Citrix’s GoToMeeting and Cisco’s Webex, … Continue reading