The nature of just what defines “CRM data” is changing. It would be nice to think that we can store EVERYTHING that has to do with your customer interactions inside a CRM system in a native fashion. But as we know, this is simply not the case. We deal with all sorts of essential documents: … Continue reading »
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SugarCon Speaker Spotlight: MindTouch CEO Aaron Fulkerson
CRM takes on many faces, and encompasses a lot of different technologies. We would be ridiculously arrogant, and wrong, to assume that our solution was the only way to manage a CRM initiative. When at the optimal stage, CRM systems are hitting on all cylinders by not being one piece of technology but rather many … Continue reading »
SugarCon Speaker Spotlight: Talend
In a perfect world, we would begin our CRM implementation the first day we start our business. And we’d have just one system of data to deal with when it came to marketing, selling and providing support to our customers. We all know that is a pipe dream. The reality is that we all have … Continue reading »
SugarCon Speaker Spotlight: Mike Vetter – CEO of DataSync
Leading up to the SugarCon event, I will be highlighting some of our partners speaking at the event. SugarCRM has created an amazing ecosystem of technology, ISV and VARs in only a few short years. These companies are doing a lot of cool things that either tie-in to SugarCRM, or simply better enable your CRM … Continue reading »
Know the Future of Open Source? Let us Know!
I often forget these days how the world of technology used to be…closed systems, expensive and exhaustive buying cycles, frustrating integration scenarios. It’s amazing that in just about a decade, open source was able to supplant entrenched industry leaders in many sectors, and continues to disrupt and force major re-thinking across every IT sector. But … Continue reading »
Thinking About the Web, the Desktop and the Evolution of CRM Apps
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete. Think … Continue reading »
Taking My Turn at the 2010 CRM Predictions Game…
I think most of us are more happy than sad that 2009 is drawing to a close. In the global sense, 2009 sucked. Plain and simple. But if you’re a silver-lining type of guy (which I am not) you can say that at least we all learned about the value of hard work, the importance … Continue reading »
Defining the Cloud vs. Multi-Tenant SaaS…Yet Again
I received a comment/question on my last post. The individual asked me to explain how Microsoft is more application-centric in its cloud vision, and to better define my definition of the cloud. I responded in the comments section, but I liked my definition so much I wanted to make a post out of it. Below … Continue reading »
Why I Like Microsoft in the Clouds
It is odd to see a company filled with open source wonks excited about working closely with Microsoft. However, the guys in Redmond have a pretty strong vision for cloud computing in Azure – one that I personally feel is different than anyone making a major play for the cloud today. Why? Well, for a … Continue reading »
Check out Sugar 5.5 (Now in GA Form)!
It has been a busy week here as usual at Sugar HQ, but especially so as we made Sugar 5.5 generally available this week. Sugar 5.5 has a lot of the typical “cool stuff” one expects for a major product release. The Mobile Studio Editor may be my favorite. SugarCRM has made mobile apps a … Continue reading »
