Filed under Social Business

The Secret To A Successful CRM Implementation

One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation?  My answer resonates with companies large and small, here in North America, in Europe and in Asia.  The secret to a successful CRM implementation is process, process, process. A CRM … Continue reading

Do your customers trust you?

We are here at SugarCon 2011 (#scon11) learning more about how to build a social business with SugarCRM.  The social business is the next step in how we as globally interconnected society do business together.  A vibrant, energized social business is one that interacts with its customers everyday across every possible channel of communication.  From … Continue reading

The Future of Business is Social

SugarCon 2011 (#scon11) is here and it is the place to be.  If you couldn’t make the annual pilgrimage to San Francisco, I’d like to share with you the ideas and direction the Sugar team is discussing this week with our fantastic community of users, customers and partners.  This series of blog posts over the … Continue reading

Is Sales Ahead or Behind the Social CRM Learning Curve?

When discussing the advent of the social business, I always hear questions like “where do we start?” and “what departments will/are most affected by social media?” The answer, to be a bit pat, to both these questions is “everywhere.” Social is a transformative phenomenon – one that is taking businesses from yesterday’s approach to scale … Continue reading

The Cloud, Big Data, and the Future of CRM

I just read that Basho Technologies, which has created an open source, highly available and fault-tolerant data structure for the cloud called Riak, has landed a cool $7.5m in new funding. The news is interesting, as it shows more and more people are not only banking on NoSQL and other cloud-optimized data architectures from an … Continue reading