People have been stressing user adoption and role-based access for CRM for decades, but with cloud computing, I think the traditional human-driven procurement process is being turned on its head. While the change to this more self-service – driven model can bring increased agility and efficiency to an organization, there’s a fallout on how these … Continue reading »
Tagged with cloud computing …
Microsoft, SugarCRM and the Future of Cloud-Based Development
SugarCRM and Microsoft have worked together for years now – and we’re actually seeing more than 60% of Sugar deployments on the MS stack. But today’s announcement around Sugar Community Edition now on Microsoft’s Web Gallery opens up a lot of cool opportunities for developers of all kinds. Microsoft has been making it easier and … Continue reading »
Interoperability, at any Cost…
Sometimes I am amazed at just how different the consumer technology world looks at interoperability and industry standards as compared to the B2B and general app software industry. I really do believe that concepts like the cloud and open source have ushered in a new era of application design and deployment – integration and coexistence … Continue reading »
The Government and Cloud Computing
Government and federal agencies usually provide a nice example about the real-world issues of application deployment, such as the benefits that accrue with cloud computing and it’s new approach to computing. I recently noted that the NSA is planning on leveraging cloud computing to link a series of disparate intelligence databases into a single, and … Continue reading »
The Sugar Open Cloud and the Real World
I was reading an interesting op-ed piece in the New York Times by John Zittrain and the import of the article, and a lot of the comments really echoed with what we have been saying here at Sugar about the benefits of the open cloud, namely: -A “one size fits all” model of the cloud … Continue reading »
Managing the Cloud Virtually Through Service Providers
When you listen to all the chatter about cloud computing, you hear a lot about there going to be one type of giant, monolithic cloud through which all services and software will be rendered. I disagree. The future of cloud computing will involve multiple clouds, giving solution providers and channel partners the opportunity to help … Continue reading »
Gartner: CRM Market Continues to Grow
In its annual CRM market share report, Gartner found that despite the current economic state we find ourselves in, CRM market revenue grew 12.5% in 2008, driven primarily by on-demand software and analytics packages. It’s a good sign, adn one that points to businesses reasserting their value in current customers during a time when purchasing … Continue reading »
Microsoft Azure: Building Custom Extensions vs. Altering the Architecture
Making a CRM solution fit your business processes, and not visa versa, has been a cornerstone of CRM implementations for well over 10 years, but the concept of leveraging an application’s base functionality as a platform into other capabilities has really taken off with cloud computing. There’s a strong difference between a SaaS vendor providing … Continue reading »
Repackaging the Old as the New
Conversations with customers I’ve recently conducted have garnered some feedback about the vendor market and providers who are simply repackaging existing products to sell or failing to deliver on promised functionality. With legacy vendors in particular you see this still being a common problem, or with companies that are acquisition happy and simply repackaging a … Continue reading »
How Debates and Definitions Continue to Drive the Software Industry
James Urquhart had a great post today on the confusing definitions and debate around cloud computing, and how the every expanding definition of cloud computing is driving a sort of “linguistic acquisition strategy,” which in turn is driving industry roadmaps and product development…which will benefit the customer in the long run. If history is any … Continue reading »
