I was happy to hear of IBM’s acquisition of predictive analytics player SPSS for $1.2 billion, as it’s a healthy sign for the CRM market for two reasons. First it shows that the technology sector in general is still flush with cash despite the downturn, and thus, have shown the ability to consummate acquisitions. Secondly, … Continue reading »
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Heavy-Hitters to Keynote SugarCon
I wanted to take a break from my morning Tazo Green Tea infused with Ginseng (sorry Colin, I just had to…) to note that Sugar has announced its keynote speakers for the upcoming SugarCon even kicking off February 2nd in San Francisco at the Palace Hotel. I am excited about meeting Michael Lewis, who has … Continue reading »
SaaS CRM Center of Excellence: IBM Gets It
I took note of this article on destinationcrm.com about IBM’s consulting arm opening a SaaS CRM Center of Excellence, assisting companies to understand how SaaS differs from traditional software-delivery models. Despite the overwhelming success of SaaS over the past few years, many companies are still missing the boat altogether on SaaS, failing to understand its … Continue reading »
How Many New Customers Have YOU Landed Through Facebook?
I like IBM’s commercials, for the most part, because I know a lot of us have been in similar situations…like the “Buzzword Bingo” ad, as well as the other ads where the zietgeist of working in a technology-powered corporate world is captured well. This ad, which i saw this weekend while watching a ball game … Continue reading »
The Military is a Great CRM 2.0 Test Market
A friend of mine was reporting back to me from VoiceCon and was telling me about something IBM and Forterra were working on called Bable Bridge. At first, I thought she was joking – but apparently IBM is investing big into the concept. See more here. The Babel Bridge concept (not to be confused with … Continue reading »
Winning the Battles, but the War Rages on…
As Microsoft releases its latest version of a primarily midmarket CRM product, I am thinking only about our enterprise customers. (Maybe it is because I have been working with so many of our larger customers I hadn’t met before planning for SugarCon next month.) To be sure, selling CRM into the enterprise is hard work. … Continue reading »
Blame it on those Long, Dark Swedish Winters…
When I learned this morning that MySQL was acquired by Sun for $1bn, I breathed a sigh of relief. As an analyst at the 451 group, part of our jobs was to examine and identify top M&A targets. MySQL was a prime target, namely because it was such a disruptive force in the database sector. … Continue reading »
