A conversation with a partner that’s reselling our products both in the on-demand and on-premise models unearthed some interesting comments surrounding some of the technical difficulties with deploying SaaS. For years I’ve heard of SaaS’ innate ability to deploy CRM applications with almost no involvement from IT. But when you boil it down, being able … Continue reading »
Tagged with On-Demand …
A History Lesson in CRM
I couldn’t resist commenting on Martin’s blog post below, in addition to the linked comments made by Josh Weinberger and Jill Dyche over on the destinationcrm.com blog. I’ve always been a big history buff, mostly because it provides perspective on what’s happening today and what we can expect in the immediate future, whether it be … Continue reading »
Should ROI Expectations Differ Depending on the Deployment Model?
I just completed an interview with a writer who’s crafting a white paper about open source, cloud computing and CRM. During the conversation, he asked me an interesting question that I didn’t see coming (kudos to him) and one that raises an interesting point. Should a customer’s expectations for CRM ROI (improved sales, call centers … Continue reading »
A Bit of Perspective on Web-based Business Models
I am doing a few media briefs prior to SugarCon, and a lot of journalists are asking questions about open source, the economy, and whether or not more companies are looking to transition to new application models in this current climate. It made me think – and really, while the economy is certainly a wake-up … Continue reading »
Open Source: The Key to SaaS Success
I came across this article on Forbes.com entitled “Kill the Data Center,” which as the title suggests, is about the pros and cons of hosting software. The author provides an excellent Q&A with Doug Harr, the CIO of open source database vendor Ingres. All-in-all, the interview has some great tidbits of info about the decision-making … Continue reading »
Benioff’s Misguided Views…Ala Tom Siebel
In a Q&A interview in today’s Wall Street Journal (there’s no link because the article isn’t posted), Salesforce.com CEO Marc Benioff spoke to the importance that Internet-based software platforms, such as his company’s own Force.com, will play in creating the “virtual office” of tomorrow. It was an interesting article that addressed many of the trends … Continue reading »
Salespeople and Stereotypical Behavior – Not Here
I don’t know, maybe we’re just lucky. But I just got finished presenting for two days to new and veteran sales and sales operations people at what we call Sales Boot Camp. And I must say that the old adage that salespeople are rigid and not interested in learning anything new doesn’t apply here at … Continue reading »
