By John Mertic “Open Source” was the term coined that triggered a revolution in software. Then came terms like Open Data, Open APIs, Open Architecture, and more. What do they all mean? Are they just like Open Source? I spent time recently at the Open Source Thinktank in Paris, where we wrestled with this very … Continue reading »
Tagged with Open Source …
What is the Sugar Community?
We talk a lot about social CRM, communities and the like. The developer community – and the open source community, to be specific – was really the first to seize on the potential of the new communication technologies enabled by social media. We’re lucky over here at SugarCRM – we have an insider as our … Continue reading »
What’s the Difference between the Royal Wedding and SugarCRM?
The Royal Wedding of HRH Prince William and Kate Middleton on Friday 29th April 2011 was the first Royal Wedding streamed live across the world via the Internet and not only made National and International history, but also set and broke a good few records in the process. With so much emphasis and attention being … Continue reading »
The Next Evolution in Enterprise Software
As something of a follow up to my blog on software platforms, discussions in recent weeks at the CRM Evolution conference and with other industry pundits has shed some light on where the enterprise IT industry is heading in general. Just a year ago it seemed the concept of Web-based and open standard-based software being … Continue reading »
Building a Business on Open Source – Levementum
This week SugarCRM was announced a winner of the coveted Bossie award. The Sugar product was named a leader in the “Best of Open Source Enterprise Software” category. This is always a great honor, being recognized as the best in what you do. But a blog post from one of SugarCRM’s key partners Levementum caught … Continue reading »
Open Source on Display
InfoWorld.com put together a great synopsis of the best 40 open source products they see being leveraged in the IT market today. But what impresses me is the level of penetration that open source has made across the entire IT spectrum in database, middleware, applications and others. Everything from desktop management and OSS systems to … Continue reading »
CRM Evolution: Platforms On Display
In speaking with prospecting customers and partners at CRM Evolution 2009, it’s never been more apparent to me that the days of large CRM/ERP/SCM suite deployments are steadily coming to an end. Nearly every prospect, both large, name-brand enterprises down to small businesses that we spoke to were looking to purchase a CRM application and … Continue reading »
The ROI Behind CRM Upgrades
I’ve been reading a lot lately about upgrades and product enhancements from the likes of Oracle, Salesforce.com and others. During a down economy, the pressure only increases to realize ROI after making an upgrade, and for enterprises running legacy CRM applications, weighing that decision can be a tough one. It’s a no-brainer, but CRM initiatives … Continue reading »
Interoperability, at any Cost…
Sometimes I am amazed at just how different the consumer technology world looks at interoperability and industry standards as compared to the B2B and general app software industry. I really do believe that concepts like the cloud and open source have ushered in a new era of application design and deployment – integration and coexistence … Continue reading »
Microsoft Azure: Building Custom Extensions vs. Altering the Architecture
Making a CRM solution fit your business processes, and not visa versa, has been a cornerstone of CRM implementations for well over 10 years, but the concept of leveraging an application’s base functionality as a platform into other capabilities has really taken off with cloud computing. There’s a strong difference between a SaaS vendor providing … Continue reading »
