By Chris Bucholtz This is the fifth year that I’ve compiled a list of the best CRM blogs, and the trend is clear: more and better blogs on the topic of CRM are out there than ever before. In 2008, it was a struggle to find 20 good blogs on CRM; now, there are so … Continue reading »
Tagged with Paul Greenberg …
Webinar June 7: Get Paul Greenberg’s Expert Assessment of Social Media and CRM
One of the many nice things I discovered when I sat down at my desk here at SugarCRM for the first time was that the crew here had already set up a webinar with Paul Greenberg. I can’t speak highly enough of Paul. He wrote the CRM at the Speed of Light trilogy-plus-one (hey, all … Continue reading »
Idol, no longer just for TV only…
CRMOutsiders is an industry blog and I just read about a great new competition in our industry. So here’s the great news I HAVE to share with you all. Paul Greenberg, one of CRM’s most respected visionaries, just launched CRM Idol 2011, a wonderful competition from the CRM Entrepreneurs among us. If you are … Continue reading »
Social CRM and the Value of Customer Loyalty
I have a million thoughts running around my head after reading Paul Greenberg’s excellent in depth scathing review of the customer engagement failures of United Airlines. Many of us fly a lot in our lives – so the airline example is an easy target to hit home for most of us. But the core tenets … Continue reading »
Picking and Choosing the Right Social Networks to Bring into CRM
I’d like to thank Paul Greenberg for giving the industry yet another acronym to think about as we mosey along the 2.0 highway. Seriously, Paul, thanks… Paul’s neologism is OSN – short for Outcome-based Social Networks. Read about it here. And while I kid Paul for adding to the alphabet soup of the software market, … Continue reading »
Customer Experience Management and CRM: The Same, But Different
I just finished reading Paul Greenberg’s excerpted chapter from his latest version of his book CRM at the Speed of Light, which is on customer experience mapping and related issues. Great stuff, thanks Paul for giving us a sneak peek at the book – slowly but surely… The chapter is interesting because it covers an … Continue reading »
The Social CRM Learning Curve
I saw an E-Commerce Times article online yesterday talking about the state of social CRM. On the whole, it was pretty spot on, save for one major area with which I took particular issue. The author of the piece stated that: In most cases, applications like CRM systems were designed to work with structured data, … Continue reading »
SugarCon 2009: Thank You!
What a week! I just wanted to take a quick moment to thank everyone that made SugarCon 2009 such a HUGE success. Every Sugar employee that was on hand, every partner, every developer, every customer, general attendees – it was a great event, and all made possible because of you. What really hit me was … Continue reading »
