We all know – and are hopefully mildly relieved by the fact – that every some odd years the economy goes down the toilet for a little while. Ah, the wonder of cyclical economics. But what is interesting to me about this recession is that there are now more and more tools available for individuals … Continue reading »
Tagged with recession …
Gartner: 2009 IT Spending as Bad as Dot.com Bust
Gartner says it expects IT spending to drop nearly four percent in 2009 over the previous year as the current recession will see more losses than the dot-com bust in 2001. Nothing in particular about the study jumps out, as I think the industry in general obviously expected such results. But one statistic did catch … Continue reading »
How the Recession Could Flatline Vertical App Sales
A conversation with yet another customer today (these talks are providing some great blog fodder) exposed how this financial services company is looking to cut some of its industry-specific applications in favor of more generic, open software packages. Drilldown specific-apps aside, I could see how vendor consolidation could prove a real issue moving forward for … Continue reading »
Underutilizing CRM During an Economic Downturn
Phone calls this week with customers and for sales references underscored a somewhat disturbing trend I’ve noticed within the CRM industry. Business simply aren’t using their CRM packages to the fullest. When the going gets tough, everybody is forced to dig a little deeper; CRM isn’t an exception. In the call center, Martin touched upon … Continue reading »
The Global Recession, Transparent CRM, and the Coming of the New Year
I’ve taken note of a number of articles, including those by Paul Greenberg and Larry Dignan, all predicting companies to keep an eye on for 2009, whether they’re directly related to CRM or not. Here’s my two cents… If there is a common thread, it’s certainly the recession, and how a vendor’s business model is … Continue reading »
Benefitting From Open Source’s True Value
John Perez posted a nice article yesterday offering 25 open source alternatives to proprietary software I’ve been reading a lot of posts lately concerning the recession and the outcome on the tech industry, and open source specifically. Recessions for the tech industry are scary…they always are. But what has always been a catalyst for businesses … Continue reading »
Recession Bound, Retailers Could Learn A Lesson Or Two From CRM
Some of the big news in the business press this morning circled around retailers reporting weak September sales as consumers tighten up their wallets amid worries about the security of their financial future. Recession, positive cash flow and CRM aren’t terms that have traditionally mixed well. CRM and customer-focused market strategies are typically the last … Continue reading »
Open Source in the Face of Recession
I’ve been reading a lot of posts lately concerning the recession and the outcome on the tech industry, and open source specifically; such as recent posts by Matt Asay, among others. Recessions for the tech industry are scary…they always are. But what has always been a catalyst for businesses to cut spending and cash-strap their … Continue reading »
CRM on the Business Talk Radio
While I was cruising around the destinationCRMblog this morning, I came across a post by my former colleague Marshall Lager about a recent radio/podcast segment he recorded for Brent Leary’s “Technology for Business’ Sake.” In addition with 1to1 Media’s Ginger Conlon and AMR Research’s Rob Bois, the segment was topical and outlined some of the … Continue reading »
Why CRM is More Important Than Ever…
I am really getting into the InsideCRM site. A lot of good reporting and best practices CRM insights. Today I came across a good “Top 5″ list regarding the recession and CRM. The full list is here. But I think the best bullet is: Even minor mistakes can make a difference in an economic downturn. … Continue reading »
