Good day to all! This post was supposed to be done yesterday, however, I was a bit waterlogged! For those not located on the east coast of the US, Boston picked up between 5 and 7 inches of rain, and if that was not enough, I traveled to New Jersey to enjoy the rain….again. I … Continue reading »
Tagged with SMB …
Why Social Media is Such a Great Fit for SMBs
I think in a lot of ways, social media and Web 2.0 tools make a better fit for SMBs than they do for enterprises. I’ve come across case studies and benchmarks of big businesses leveraging Web 2.0 to improve certain processes, but amongst our own customer base, it’s the 20-person professional services company or manufacturer … Continue reading »
SMB Call Centers: Open Source, Virtualization, and Cloud Computing Meet the Recession.
I just got off the phone with a partner of ours, Performance Advantage, which is doing some great work in the Canadian call center market, leveraging Sugar On-Demand to help smaller businesses gain access to enterprise-caliber functionality via some true cloud computing environments. Among other topics, we discussed where we see the future of the … Continue reading »
Outsiders One Liner – 80% of Workers say the Web Adds Productivity
Just saw this little nugget from Pew Internet Project on the ZDnet blog by Alex Moskalyuk: While working Americans largely hold positive views about the role of information and communications technology in their lives: 80% say these technologies have improved their ability to do their job; 73% say these technologies have improved their ability to … Continue reading »
CRM is still a Huge Market…Who knew?
Well, we talk about the billions in potential CRM revenues, IDC performs deep market analysis, Gartner and others talk about where the gaps still lie, etc. But the best way to really understand how huge the TOTAL market for CRM is these days, just go out and talk to people starting and running new businesses. … Continue reading »
B2B Vs. B2C CRM – What’s the Difference?
Here’s the thing about flying into the Aay Area from New York – you are more than likely going to be stuck in a nearly six hour conversation with someone who at least slightly thinks they know what you do for a living. I invariable find myself sitting next to an engineer that feels he … Continue reading »
What do people want in a CRM system?
Just got back from our CRM Acceleration event in Chicago, where I emceed the event…it was a great success, and I met with a lot of great partners of ours, customers and even prospects. The prospects, not surprisingly, provided for the most interesting conversations. It is always good to talk to people that have yet … Continue reading »
