I just came across a nice “top 10” list for companies to follow for successfull CRM rollouts at Inside CRM (gotta give credit where it’s due – thanks Chris).
A lot of this is no-brainer stuff for those seasoned in CRM, but I think this is a good standard.
The points are solid and good reminders, or points to follow, for anyone.
The most important is:
Just because you’ve successfully implemented your CRM program doesn’t mean you’re done with the effort. Relating to your customers is an ongoing process, and so is working with and adapting the CRM application that supports it.