SaaS CRM Center of Excellence: IBM Gets It

I took note of this article on destinationcrm.com about IBM’s consulting arm opening a SaaS CRM Center of Excellence, assisting companies to understand how SaaS differs from traditional software-delivery models.

Despite the overwhelming success of SaaS over the past few years, many companies are still missing the boat altogether on SaaS, failing to understand its pros and cons, benefits and drawbacks, and most importantly, when the business situation calls for it.

It seems that there are few vendors in the IT landscape that get it. They’re either all about on-premise or they’re all about on-demand. But IBM gets it. Rather than taking the one-size-fits-all approach, IBM has always kept its mind open to new delivery models and software concepts…i.e. the ASP model over a decade ago, SaaS, and open source, and driving innovation across the board.

SaaS isn’t the end-all, be-all solution in the world of IT, and IBM understands that. In the process, they’ve ensured that companies across the globe understand the ramifications of various delivery models and help them select the right one. It’s gratifying seeing efforts such as these, as they’ll help ensure that the CRM market doesn’t go through another crash and burn like the industry went through 10 years ago.