I’ve had some great conversations with our partners – and they are very interested in how the Sugar Open Cloud will affect their operations in terms of customizations, provisioning customers etc.
I think this description of the evolving Sugar Cloud Console (formerly known to some as Data Center Edition) will bring some of this to light. At its heart, Sugar Cloud Console allows SugarCRM or its partners to quickly provision and deploy end-user instances of Sugar. Think of it this way – instead of the usual lag time between the decision to purchase an application, then processing the account, provisioning the license keys (all stuff that can take hours or days) – the user is pretty much up and running instantly in the cloud.
Now – partners can leverage this cool technology in two distinct ways. For one, they have the opportunity to take Cloud Console and run it in their own data centers (if they happen to have one). This allows for a lot of cool possibilities: vertical cloud-based versions of Sugar, geographically specific cloud CRM tools, or even stacks of commercial open source apps ran in the cloud and managed on the Sugar platform. And all of this is done through one central management tool in Cloud Console. it brings a lot of efficiency into managing a more robust and customized cloud environment.
The second option, and perhaps the easier option, is for partners to leverage Cloud Console on our own servers to provision and maintain user accounts. This way, partners can get their customers up and running and perform a lot of valuable services quickly, without having to create a data center of their own.
Either way, the result is the same. Customer get more value out of their CRM description by getting up and running quickly, all in the cloud, and with little hassle on their end.