The concept of home-based employees servicing clients virtually has always carried a ton of merit, but outside of the call center industry, few real world examples. SaaS and other advancements in communication and Internet infrastructure was the first big step in the right direction, but still left the concept very much the part of enterprises and midmarket-size businesses.
For the first time, Web 2.0 is providing the tools by which to drastically alter the landscape and the way in which we work and interact, particularly for small businesses. Fortunately we have one customer that can speak to this, and how SugarCRM can be leveraged with Web 2.0 to fulfill such a work environment.
Check it our here.