People have been stressing user adoption and role-based access for CRM for decades, but with cloud computing, I think the traditional human-driven procurement process is being turned on its head. While the change to this more self-service – driven model can bring increased agility and efficiency to an organization, there’s a fallout on how these new technologies map to traditional roles in a organization.
Depending on the type of cloud computing application that is being delivered, authorized users can directly provision resources and roles, such as managerial access to contracts and quotes or even certain types of applications and functionality a CRM system is linked too. Users that need the resource are directly interacting with the cloud more so than in previous deployment models to have it provisioned.
It’s important that cloud computing solutions provide a robust system defining users, roles, and access. With cloud computing’s flexibility comes the importance that user roles and user access is kept separate to act as a catalyst for that flexibility. On the flip side, while some might suggest that’s one of the reasons that cloud computing isn’t that much different from traditional SaaS deployment models, nevertheless, the granularity of user access and the degree to which roles in the cloud map to traditional roles in IT can go a long way toward easing end-user adoption.