A conversation with a partner that’s reselling our products both in the on-demand and on-premise models unearthed some interesting comments surrounding some of the technical difficulties with deploying SaaS. For years I’ve heard of SaaS’ innate ability to deploy CRM applications with almost no involvement from IT.
But when you boil it down, being able to integrate your CRM solution with other applications is when companies really start to expose the real value of CRM. To accomplish this, data migration, which with SaaS can actually be worse, drives costs, poses risk and can lead to deployment failures.
Operational efficiencies can also suffer, as SaaS platforms don’t readily meet requirements for setting up and maintaining organizational hierarchies to support complex sale forces with multiple product lines, coverage models, or complex supply chain models as easily as on-premise deployments do. The same can be said of the technical constraints that inhibit an IT staff from managing and controlling migration and optimization of a SaaS application.
As our partner commented, when it comes down to it businesses need to take a pragmatic approach to adopting a SaaS solution and collaborate just as closely and effectively with IT as they would with an on-premise installation to overcome the technical challenges inherent with any SaaS deployment.