I have been posting monthly polls on the blog and through Tweetpoll. Last month I asked readers about their social media engagement strategies.
Now, it may seem a bit like using a stacked deck in using social media like blogs and Twitter to ask about social CRM strategies…however the results were pretty varied.
Surprisingly, one quarter of the respondents said they had s “structured, clear engagement strategy in place.” I am happy to see that companies are taking social media seriously, and attacking it as they would any other departmental objective.
Almost half, about 44% of respondents, said that their employees were engaging with prospects and customers via social media in an “ad hoc” fashion. I think this is promising news. While these companies have not yet put in place the social media policies that will unify and govern their activities (and provide a consistent yet authentic voice to the customer) their employees “get it.” I assume in a few months if the same companies were polled again, some of those in this bucket would have structured plans in place.
Eleven percent of respondents said that they were “thinking about” leveraging social media to engage with their prospects and customers. Again, a very good sign.
I guess I am not surprised that 14% of respondents had no definite plan in place. But again, a good sign is that they are out there on Twitter and the blogosphere finding information about the concepts.
Finally, I think the poll showed that social media is definitely not a fad, and soon (if not already) will be just another channel that businesses seek to leverage as they engage with prospects and customers.