Posted in January 2010

Evolve Your CRM at SugarCON 2010!

SugarCON 2010 is officially upon us – insofar as nothing is official without a press release. This year’s event is already proving to be bigger and better than ever. More tracks, more speakers, more fun, more…everything. Stay tuned for some awesome keynotes, and be sure to check out the session tracks on the agenda page. … Continue reading

Thinking About the Web, the Desktop and the Evolution of CRM Apps

I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now)  I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete. Think … Continue reading

From the SugarCRM Shameless Plug Dept.

It is already shaping up to be a crazy week here at Sugar HQ. All employees are in town for a week of meetings – as we prepare to continue our record growth into 2010. So, needless to say – this week will be a quiet one for Outsiders. Speaking of Outsiders, the blog was … Continue reading

Poll Results: Low CRM Adoption or Lots of Opportunity?

In my latest Outsiders monthly poll I asked the blog readership and the Twitterverse at large what NON-CRM system they are most using in their organizations.  Here was the breakout: 43% – Email/Spreadsheets 22% – Online data Service (Hoover’s, InsideView, Jigsaw etc.) 18% – Social Network (Facebook, LinkedIn) 12% – Twitter 4% – Other OK, … Continue reading