CRM Timeline – Add Your Milestones!

Lauren Carlson, an up and coming analyst over at software advice, has begun putting together an interactive Timeline of memorable events in CRM history. It is pretty cool, but I am sure everyone feels that there are “missing moments” from the past not represented here.

I, for one, think that July 4 2004 needs to be added, as that is when Sugar 1.0 was released to the community – thus spawning the modern era of open source CRM (and some might argue the beginning of the commercial open source app business model).

Let Lauren know your thoughts, and proposals for additional dates for the timeline – email her at

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