Posted in April 2011

Idol, no longer just for TV only…

CRMOutsiders is an industry blog and I just read about a great new competition in our industry.  So here’s the great news I HAVE to share with you all. Paul Greenberg, one of CRM’s most respected visionaries, just launched CRM Idol 2011, a wonderful competition from the CRM Entrepreneurs among us.   If you are … Continue reading

The Secret To A Successful CRM Implementation

One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation?  My answer resonates with companies large and small, here in North America, in Europe and in Asia.  The secret to a successful CRM implementation is process, process, process. A CRM … Continue reading

An InsideView Look at SugarCon and Sales Intelligence

Last week was the annual SugarCRM Customer & Developer Conference called SugarCon. InsideView made a big announcement related to all SugarCRM users being preloaded with sales intelligence. The partnership comes at a time when sales people are overwhelmed with an explosion of data that leaves them spending more time searching for information and less time … Continue reading

The Show Will Go On

All of us here at Sugar wish Martin all the best as he’s taking a next big step in his career.  He helped shape and sweeten the voice of Sugar over the last 4 years and Sugar will not be the same without him. Professional until the very last day, Martin helped us turn SugarCon … Continue reading

Until We Meet Again

I am writing this the day after one of the most successful events in the history of SugarCRM, and perhaps one of the greatest collections of thinkers and doers I have ever seen. The crowd at SugarCon 2011 was vibrant, fun, smart, curious, skeptical, opinionated, established… I could go on and on…literally an AMAZING confluence … Continue reading

Do your customers trust you?

We are here at SugarCon 2011 (#scon11) learning more about how to build a social business with SugarCRM.  The social business is the next step in how we as globally interconnected society do business together.  A vibrant, energized social business is one that interacts with its customers everyday across every possible channel of communication.  From … Continue reading

The Future of Business is Social

SugarCon 2011 (#scon11) is here and it is the place to be.  If you couldn’t make the annual pilgrimage to San Francisco, I’d like to share with you the ideas and direction the Sugar team is discussing this week with our fantastic community of users, customers and partners.  This series of blog posts over the … Continue reading