I am writing this the day after one of the most successful events in the history of SugarCRM, and perhaps one of the greatest collections of thinkers and doers I have ever seen. The crowd at SugarCon 2011 was vibrant, fun, smart, curious, skeptical, opinionated, established… I could go on and on…literally an AMAZING confluence of great people. And the best part, all of these individuals are adamant supporters of the notion that The Future of Business is Open. Again, thanks to everyone who came out to the Palace Hotel in San Francisco to help make this the greatest event the company has seen to date.
And now, it is with a heavy heart that I write my final blog post as a core contributor of CRM Outsiders. Over the past three years, and more than 600 installments, I have come to find Outsiders as a place to vent, share my thoughts and (hopefully) help some people on their way to making their customer engagements more successful, profitable, insightful, etc.
While I will not be a regular contributor here, I do hope to pop in with some guest posts from time to time – adding some of my trademarked take on the CRM industry from an even more “Outsider” position going forward. This blog has had an independent feel to it – free for the most part from corporate posing and sales pitches. Clint Oram, SugarCRM co-founder has already proven he is up to the task with his last two posts – and I expect him to raise the bar given his keen ability to really get to the heart of issues and pull out what really matters to you on the business end of a CRM initiative.
Other new faces will pop up on the Outsiders blog and Twitter handle as well; people like Jan Sysmans, who brings a wealth of collaboration and social business experience to SugarCRM and Outsiders after years with Cisco-Webex.
In short, while I will not be coming to you regularly via this blog, the content and characters involved with CRM Outsiders will remain as strong as ever. Keep reading, keep learning, and please, keep making this a two-way communication by providing comments, feedback, ideas etc.
For now, farewell, but not goodbye!