Posted in May 2012

Hannants: the very model of a perfect apology

By Chris Bucholtz I’ve never seen a company so willing to apologize, and so quick to both fall on its own sword with customers and be completely transparent about issues that affect them, than Hannants, a hobby shop in the United Kingdom. It’s not like they make many mistakes. This is a pretty well-run business. … Continue reading

Letting the User Take Control

SugarCon spotlighted a kit of positive results that come from building an ecosystem, and by being part of an ecosystem. The most evident manifestation of that may have been the App Throwdown, in which six SugarCRM partners presented really neat new integrations – the kinds of things that made you sit up and think, “I … Continue reading