Posted in December 2012

A holiday idea: practicing the business of kindness (BBC-style)

While running around doing Christmas shopping, I happened to hear an episode of the BBC’s “Global Business” on the local NPR station. It was about what they called “the Business of Kindness.” What they really were talking about was the idea of building relationships with customers, with suppliers – with all the people one does … Continue reading

6 ways to screw up with social CRM

By Chris Bucholtz Some things are more digestible in numbered groups: the five stages of grief, the 12 days of Christmas, the seven habits of highly effective people, the four horsemen of the apocalypse. Here’s one for you: the six ways people screw up social CRM. That’s not just a random grouping I came up … Continue reading