Filed under social media

15 Things NOT to share with your Social Network

Now that CRM is going Social and your activities are being streamed live into people’s work lives, it’s even more important to remember that you don’t have to (and in some cases definitely shouldn’t) share everything in your social media streams. For years we have been told Information Exchange is great and that knowledge shared … Continue reading

Relationships aren’t just for your CRM

We all know that our CRM systems contain all the relationship information about who you are dealing with, what actvities you have done to date with them, what communications have been made between your organisation and theirs, as well as how they connect and relate to other individuals’ records within your CRM system. But relationships … Continue reading

CRM – The Corporate Teenager

Customer Relationship Management – it’s a phrase we’ve all heard (why else would you be looking at this site if you hadn’t?), yet do we ever stop to consider its construction or true meaning? For example, which word should take precedence? Merely by its name it would appear that the ‘Customer‘ is the primary focus, … Continue reading

Idol, no longer just for TV only…

CRMOutsiders is an industry blog and I just read about a great new competition in our industry.  So here’s the great news I HAVE to share with you all. Paul Greenberg, one of CRM’s most respected visionaries, just launched CRM Idol 2011, a wonderful competition from the CRM Entrepreneurs among us.   If you are … Continue reading

Is Sales Ahead or Behind the Social CRM Learning Curve?

When discussing the advent of the social business, I always hear questions like “where do we start?” and “what departments will/are most affected by social media?” The answer, to be a bit pat, to both these questions is “everywhere.” Social is a transformative phenomenon – one that is taking businesses from yesterday’s approach to scale … Continue reading

Get Social at SugarCon!!! (And Get a Great Rate)

I am freshly back in the office (OK, maybe fresh is not the right word, more like jet-lagged and overwhelmed with emails and projects) after an awesome two-week press tour in Europe. The media and analysts I met were all amazing, and really seemed to “get” where SugarCRM is going, our unique value proposition to … Continue reading

Salesforce’s DimDim Buy – A Typical Proprietary Move

Many have probably seen that Salesforce.com has acquired web conferencing tools provider DimDim for $31m. (The rumors of this deal had been percolating since before Dreamforce so for many this was no surprise at all.) The deal pits Salesforce.com in many ways against some big companies and very popular products – Citrix’s GoToMeeting and Cisco’s Webex, … Continue reading