Tagged with CRM Acceleration

The Secret To A Successful CRM Implementation

One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation?  My answer resonates with companies large and small, here in North America, in Europe and in Asia.  The secret to a successful CRM implementation is process, process, process. A CRM … Continue reading

A Pragmatic Approach to Social Data

Next week, at our next domestic CRM Acceleration event in NYC (May 5) I will be giving a refined version of my Social Customer presentation. Leading up to the presentation, I caught up with co-presenter Arkady Kleyner, Vice President and Co-Founder, Intricity . The theme of Arkady’s talk is data; both the sheer amount available … Continue reading

One Week Until CRM Accelerations in Austin, Houston and Denver

Just another shameless plug for the SugarCRM road show – CRM Acceleration – coming to Austin on September 15, Houston September 16th and and Denver on the 17th. The events are FREE, half day intensives designed to introduce and reinforce strong CRM adoption and other best practices. They are being held at some cool venues … Continue reading

Ramping Up for a Great Event in Our Backyard

I am slowly coming back down to earth after an awesome finish to the Phillies World Series run last night. Ideally, I’d be on a plane heading to Philadelphia for the first Championship Parade down Broad Street since I was in third grade…but instead I’m making final preparations for what is looking like the biggest … Continue reading

Breezing Through the Windy City…

While I was only in Chicago for a little over 24 hours, it was a blast. Mainly because the CRM Acceleration Chicago event was AWESOME. Seriously, last year we had a great turnout and a very vocal crowd, which I love. This yar topped the great interactions we had last year. A lot of great … Continue reading