Tagged with SugarCRM

Choice, Control and Conferences: Why the UnCon is Here to Stay

(Editor’s note: I was the session chairman for SugarCon, and picking the right content was tough and nerve wracking. On the other hand, John Mertic organized our “UnCon” – and seemed much less stressed! CRM conferences are starting to attract a broader spectrum of attendees – ranging from those just dipping a toe in the … Continue reading

Choice: in CRM, it should be a top-to-bottom concept

By Chris Bucholtz I have long advocated the idea of CRM vendors behaving like CRM users – in other words, using the ideas that the discipline that CRM represents to run the business of selling CRM applications. A lot of vendors fall short of this; their internal needs trump the needs of their customers, and … Continue reading

What is the Sugar Community?

We talk a lot about social CRM, communities and the like. The developer community – and the open source community, to be specific – was really the first to seize on the potential of the new communication technologies enabled by social media. We’re lucky over here at SugarCRM – we have an insider as our … Continue reading

“Life is like a box of chocolates”…

stated Forrest Gump, in the 1994 Hollywood blockbuster of the same name, going on to add, “you never know what you’re going to get next”. But is that really true? Of course life itself is an unknown, that goes without saying. None of us has a crystal ball telling us what to expect next, when … Continue reading